Valuable information about doing business in Japan
Tokyo ITS is a small organization helping technology consultants, technology agents and corporate tech support teams with branch offices in Japan, get the service needed to meet tech support demands for their clients, and their client’s customers.
Our service is designed primarily to meet the needs of the international community that requires support on the ground in Tokyo and surrounding areas. Here are a few items to remember when doing business with us as we have designed our support services to operate efficiently and environmentally conscious to save time and money.
Traveling
We found the best way to move quickly in Tokyo and to other locations in Japan is by using the elaborate designed subway and bullet train system here. The unfortunate truth about Tokyo in particular is this city is much like New York City, with 3 times the people. Traveling by vehicle is a nightmare when trying to get to a service location on time. Mass public transit is utilized to move our engineers to onsite locations.
All of our engineers are fitted with mobile tool kits to complete tech support requests.
Doing Business in Japan
This is not difficult as long as our clients remember that customer service in Japan is next to none in the world. Businesses here expect the same from foreign companies operating in Japan. Tokyo I.T.S. engineers are always prompt and courteous with our Japanese colleagues and our international partners. We expect the same from our clients who ask us to do business here on their behalf.
Shipping Hardware to Japan
When you (our partner) ship product here to Japan, it is vital we are informed of where that product is and how to obtain it. Most data centers allow customers to reference the location of parts shipped to their facility through the customer account. We need that information in order to find the hardware and get the job done as efficiently as possible.
Searching for lost parts is a complete waste of time and non-productive. This will reflect on our partners when these types of issues occur. Please pass on the correct information to us before we are deployed concerning your hardware you send to Japan.
Inquire how we can help get your hardware through customs and get it on site quickly without delays
Please support us when we need to complete difficult tasks as we may have questions and other inquiries that could need answers before projects are completed. During Special projects always have someone available by email, Skype or other forms of real-time communication for us to make inquiries, when needed.
Please always get us all of the data needed to complete your requests. Not having all of the information or hardware needed when deployed could cause delays. Review the check-list in this profile document if you are not sure what to send prior to deployment.
We are delighted to be your proxy in Japan
Contact us
Email: [email protected]
IP Phone: 81.50.5532.8095
Eng/Jp: 81.3.5272.9143
Fax: 81.3.4496.4318
Skype: tokyoITS
Web: http://www.tokyoits.com